Masterpiece Watch Restoration

in

Tampa & Orlando

The Rolex Service Process

Servicing of the Rolex Movement	Every mechanical instrument with moving parts needs periodic cleaning and an application of fresh oil to maintain its precision operation. Your Rolex watch is of no exception. In your Rolex, each pivot of the train wheel and balance staff is dependent for its free action on the quality and quantity of the "jewel-holes". These jewel holes contain a certain amount of oil. If the oil is permitted to dry, the pivots will wear, and precision cannot be maintained. When a Rolex is oiled, it is first completely disassembled and each of the 150 parts is placed in a special chemical solution which will dissolve dirt, dust and half-dried and sticky oil spots that have accumulated on the individual parts. Then the watch is reassembled and various oils applied in the correct amounts are used to lubricate all key parts. Until recent years a lady's watch required cleaning every 12 to 18 months and a man's watch approximately every 18 months to two years. With modern oils and lubricants, the frequency has been lengthened. Watch cleaning and oiling require painstaking work and can not be rushed. Should it prove necessary to repair, regulate or overhaul your Rolex, take it only to a properly trained AWCI Certified watchmaker. You can be sure that in his technically skilled hands it will receive the attention it requires and deserves.
Regulating		Precise regulation of a Rolex watch is achieved by adjusting the balance spring and timing screws located on the balance wheel, the regulating heart of the watch. Regulating and adjusting are time-consuming operations. In addition to a test on an electronic timing machine, actual performance of the watch must be observed over a period of several days. The watch must be in good mechanical order and accurately lubricated before final adjustments can be made. The way that a person wears his/her watch must also be taken into consideration when regulating a movement. Positional "errors", can be minimized through adjustment, yet one must expect a difference in the timing rate between a watch that is worn day and night and one that is only worn during the day or at infrequent intervals. It also makes a difference whether the watch is worn on the left or right wrist, on the outside or inside of the wrist. It is important that you inform the watchmaker of your wearing habits so that your watch can be adjusted accordingly.
Adjusting to meet the customers wearing habits	1. A watch laid flat on a table with the dial up usually tends to gain a few seconds during the night. 2. In a vertical position with the winding crown pointing down, the watch may tend to lose a few seconds. 3. In a vertical position with the winding crown pointing up, the watch may tend to lose a few more seconds than in the position with the crown up. 4. To maintain the high precision of your watch, it is best to wind it at approximately the same time every day ... unless, of course, it has an automatic Perpetual movement. If your automatic wind watch has been put aside for a few days and has stopped, you should use the winding crown (about 15 turns) to get it started again before putting it back on your wrist.
Water Resistant		Many watches claim to be water resistant to certain depths. This can be misleading. Unless your watch was designed to be used under water, it is not considered reliably water resistant. We can only guarantee watches to be submersible if they are reliably water resistant, have been pressure tested by us within the last 6 months and the watch case and crystal are undamaged. Be sure the crown is screwed down tight every time you take your watch underwater. On the left is our Roxer 125 which allows us to perform a water test on your watch down to a depth of 125 bars ( 1,250 meters or about 41,000 feet). The Roxer 125 allows us to confirm the water resistance on diving watches such as the Rolex Sea Dweller.
Manual and Automatic Winding Watches	1. All manually wound watches need to be fully wound at least once a day. Wind the watch gently until you feel it stop. NEVER force the crown, when winding or setting. 2. All automatic watches (watches that wind from the motion of the wrist) must be worn actively at least 12 hrs/day. If you do not wear the watch, it does not wind. If the watch runs down, it must be wound or worn until it runs and then set to the correct time.
Rolex Basic Service		As a watch ages, it may become vulnerable to the effects of moisture, the gaskets, setting crown and crystal deteriorate over time, under normal circumstances. An MP Watch Basic Watch Service includes: Movement Service. (Clean, Oil & Adjustment ) Replacement of gaskets Water Resistance testing using Rolex approved equipment Other Genuine Rolex replacement parts may be needed at additional cost. Vintage Rolex watches and Antique Rolex watches will incur a higher service cost due to the usual need for worn parts replacement and the difficulty of getting or making parts that are unavailable from the manufacturer.
Complete Overhaul	An MP Watch Complete Overhaul includes: Complete dis-assembly, cleaning, and close visual inspection of all parts for wear and damage Replacement of worn or defective parts, as needed to insure future performance Re-assembly and checking each function of the movement Lubrication of the movement by hand with only Rolex recommended lubricants Adjust the timing of the watch to Rolex standards or better Note : We will not supply genuine Rolex parts for use on Counterfeit Rolex watches or any Rolex watch that has been altered with after market accessories such as bezels and dials.
Reseal and Pressure Test		We reseal your Rolex using only genuine Rolex Gaskets and pressure test it using Rolex approved Equipment. We use state of the art equipment to adjust and test your Rolex to meet or exceed Rolex Standards.
Drop-off locations for our local customers	Soutwest Florida (Tampa, Brandon, Plant City, St. Petersburg) The cost for using one of our service partners facilities is $35.00. This will cover the cost of insuring and transporting your watch to our service facility and back. This fee is in addition to any estimate and repair fees. New Tampa location coming Soon!!	Central Florida (Orlando, Disney, Lakeland, Kissimmee, Altamonte Springs, Baldwin Park, UCF Area, College Park, Downtown Orlando, Lake Nona, Celebration,) There is no added fee for using this location. No shipping or any other extra charges added to the repairs. This is our first satellite location out of our shop so we wanted to pass on the savings to you.

Shipping	.	The charge for return postage, insurance and handling, is $25.00. This fee is added on to the cost of the repair and covers all watches up to $5,000.00 in value. (watches valued more that $5,000.00 will be higher at a slightly higher rate to cover additional insurance costs ) (International rates vary by country) Our preferred method to ship your repaired watch back to you is via US Post Office utilizing their Postal Registered Mail Service. We have found that this is the most secure and reliable method for shipment over the years. If you would like us to return your watch a special way or through a special carrier then please notify us and we will gladly meet your needs (Extra fees may apply depending on carrier). Please do not attempt to send a package via UPS or Fed Ex etc. to our PO Box address. If this is your preferred method of shipment then please call in advance for the physical address where shipments can be accepted. Please properly pack your watch to keep the watch free from movement and damage during shipment. We are not responsible for damage done to the watch in transit to Masterpiece Watch. Please do not include original boxes or papers.
Warranty	We completely warranty all of our replaced or fabricated parts and labor. If a Rolex repair is returned to us with any defect that is the result of the manner in which it was repaired, we will correct the situation immediately. We will prioritize your watch repair and return it to you at no charge. The warranty period is for one year from the completion date of the original repair. The warranty does not cover return shipping to Masterpiece Watch Restoration. This does not include parts that may fail as a result of rust or abuse, such as, a broken balance staff or broken crystal

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