The Watch Professor LLC

Baldwin Park

1347 Chatfield Place
Orlando, FL 32814

813-802-4884

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Serving Orlando, Kissimme, Altamtone Springs, Winter Park, Lake Nona, Celebration, Oviedo, Bay hill, Longwood and all Central Florida locations. No service fee when using this location.

1. All repairs & restorations must be authorized by Masterpiece Watch restoration LLC prior to the watch being brought to our service partner's location. The cost for using one of our service partners facilities is $35.00. There is no service fee for the Orlando location. This will cover the cost of insuring and transporting your watch to our service facility and back. This fee is in addition to any estimate and repair fees.
2. Drop-off locations shall be sent an authorization form with information and watch type prior to any watch being dropped off.
3. Inform our Service partner that the watch you are dropping a watch off is for Masterpiece Watch Restoartion so they can match it to the authorization request that we sent them.
4. Customer should fill out a watch repair form, available from this link, prior to delivering the watch, to facilitate processing of the repair request once brought to our watch repair facility at Masterpiece Watch Restoration. When delivering this form with the watch please enclose in a sealed envelope for the security of your personal information.
5. No information which we collect from our customers during repairs will ever be sold, given or disclosed to any person or business outside of Masterpiece Watch Restoration.
6. Payment arrangements for estimate fees must be made with Masterpiece Watch Restoration prior to arriving at our Service partners location.
7. Service partners can not process any payments for estimate fees or work done by Masterpiece Watch Restoration LLC
8. Estimate fees are non-refundable.
9. All fees charged by Masterpiece Watch restoration are taxable for Florida customers.
10. Payment options are check, Master Card, Visa, Discover and PayPal.
11. We require that a 50% deposit is paid before any repair or restoration work is begun. Balance is not due until work has been completed and the watch is being tested.
12. All repairs must be paid for in full at completion before the watch is delivered back to the Service partners location for pick-up.
13. Masterpiece Watch Restoration LLC warrants all repairs and replaced parts for a period of 1 year.
14. Service partner's are not responsible for any aspect of the watch repair except in its secure holding before and after the repair.
15. Service partners are not authorized to give repair or restoration information on the behalf of Masterpiece Watch Restoration LLC.
16. Any and all inquires concerning repairs, length of completion, testing, warrenties, cost, repair status and payment must be directed at Masterpiece Watch Restoration LLC. To reach us call 813-802-4884 or email at : Service questions
17. Proper ID required for all repair pick-ups.
18. Watch repair drop-offs and pick-ups can be made at any time during the Service partners normal business hours.
19. Brands and types of watches our master watchmaker can service and repair : Rolex, Audemars, Jaeger LeCoultre, Hamilton, Elgin, Omega, Movado, Waltham, Tiffany & CO., wrist watch, pocket watch, repeater, fusee, repose, chronometer, chronograph and many more. We work on Modern, Vintage and Antique watches, pocket watches and small clocks.
20. Minimum shop charge is $100.00.
21. Rolex :

• We use only Genuine Rolex parts when available.
• We do not sell Rolex parts without servicing the watch.
• Some parts may be fabricated due to unavailability..
• We do not work on counterfiet Rolex watches.
• We do not install genuine Rolex parts on watches that have been altered with non-genuine parts..