Repair & Restoration drop-off policies
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All repairs & restorations must
be authorized by Masterpiece Watch restoration LLC prior to the
watch being brought to our service partner's location. The
cost for using one of our service partners facilities is
$35.00. There is no service fee for the Orlando location. This will cover the
cost of insuring and transporting your watch to our service facility
and back. This fee is in addition to any estimate and repair fees.
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Drop-off locations shall be sent
an authorization form with information and watch
type prior to any watch being dropped off.
- Inform our Service partner that the watch you are
dropping a watch off is for Masterpiece Watch Restoartion so they
can match it to the authorization request that we sent them.
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Customer should fill out a watch
repair form, available from this link, prior to delivering
the watch, to facilitate processing of the repair request once brought
to our watch repair facility at Masterpiece Watch Restoration. When
delivering this form with the watch please enclose in a sealed envelope
for the security of your personal information.
- No information which we collect from our customers
during repairs will ever be sold, given or disclosed to any person
or business outside of Masterpiece Watch Restoration.
- Payment arrangements for estimate fees must be made
with Masterpiece Watch Restoration prior to arriving at our Service
partners location.
- Service partners can not process any payments for
estimate fees or work done by Masterpiece Watch Restoration LLC
- Estimate fees are non-refundable.
- All fees charged by Masterpiece Watch restoration
are taxable for Florida customers.
- Payment options are check, Master Card, Visa, Discover
and PayPal.
- We require that a 50% deposit is paid before any
repair or restoration work is begun. Balance is not due until work
has been completed and the watch is being tested.
- All repairs must be paid for in full at completion
before the watch is delivered back to the Service partners location
for pick-up.
- Masterpiece Watch Restoration LLC warrants all repairs
and replaced parts for a period of 1 year.
- Service partner's are not responsible for any aspect
of the watch repair except in its secure holding before and after
the repair.
- Service partners are not authorized to give repair
or restoration information on the behalf of Masterpiece Watch Restoration
LLC.
- Any and all inquires concerning repairs, length of
completion, testing, warrenties, cost, repair status and payment must
be directed at Masterpiece Watch Restoration LLC. To reach us call
813-802-4884 or email at : Service
questions
- Proper ID required for all repair pick-ups.
- Watch repair drop-offs and pick-ups can be made at
any time during the Service partners normal business hours.
- Brands and types of watches our master watchmaker
can service and repair : Rolex, Audemars, Jaeger LeCoultre, Hamilton,
Elgin, Omega, Movado, Waltham, Tiffany & CO., wrist watch, pocket
watch, repeater, fusee, repose, chronometer, chronograph and many
more. We work on Modern, Vintage and Antique watches, pocket watches
and small clocks.
- Minimum shop charge is $100.00.
- Rolex :
- We use only Genuine Rolex parts when available.
- We do not sell Rolex parts without servicing the watch.
- Some parts may be fabricated due to unavailability..
- We do not work on counterfiet Rolex watches.
- We do not install genuine Rolex parts on watches that have been
altered with non-genuine parts..
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