Policies

Estimates

Our estimates are now free of charge for all brands and makes of modern watches with no strings attached. Please use our shipping form to facilitate handling of your timepiece. Once the estimate is complete we will email, fax, mail or phone a copy to you (depending on your preference) for your approval. Estimates are usually completed within one day of receiving the watch.  Some watches due to their age may require a more detailed estimate to determine its restoration costs,   due to the amount of time required to perform a thorough estimate on a Vintage watch an estimate fee is required. In these cases.  If you have the repair/restoration done then we will credit the fee to the repair cost, thus making the estimate once again free.  If you decline the estimate then the fee covers reassembly of the watch.  All orders must include shipping fee of $25.00 and Florida customers will be required to pay state sales tax.

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Approved Work

When the work is approved and an anticipated completion date is scheduled a deposit of one half of the total cost  is required before work can begin.  The time required to complete the work depends on many variables. Modern watches and watches where replacement parts are readily available, require less time to repair.

 

Free Shipping box & Pre-paid Postage

Thank you for entrusting us with the repair of your watch.

Clicking the link below will open your email program to send in your request for a shipping box. After we recieve the request then your package will be sent, all at no charge.

When you request your box please include your name and address. Please also list the brand and model of the watch you want us to repair. If your email program does not open when the button is clicked you can send your request to: shipping@watchrestoration.com or call 813-802-4884.

 

Shipping

Payment

You will be contacted once your repair is complete. Your watch will be returned to you upon receipt of the final payment. We accept personal and business checks, as well as MC, Visa & Discover cards for your convenience.

 

 

 

 

 

We completely warranty all of our parts and labor.  If a watch is returned to us with any defect that is the result of the manner in which it was repaired, we will correct the situation immediately.  We will prioritize your watch repair and return it to the customer at no charge.  The warranty period is for one year.

If you choose to use an antique watch regularly, you should understand it will require more maintenance than a modern watch.  There are some exceptions to the rule but not many.  We have become accustomed to the performance of modern machinery. (Try driving your Model A 30,000 miles a year or at 70 mph on the interstate.) 

Our warranty on modern watches and to some extent on vintage watches includes the installation of parts, not previously replaced, that fail during the warranty period.  There would be a charge for the part only. Some part failures are virtually impossible to anticipate. This does not include parts that may fail as a result of rust or abuse, such as, a broken balance staff or broken crystal.   The owner must accept responsibility for their part.  This is especially true when it comes to water damage.

Water resistance is a complete subject of its own.  We do not cover water damage to any watch unless it is to a water resistant watch and that damage is caused by a direct result of failure on our part.  Most water resistant watches cannot be relied upon to keep water out under all conditions, even when new.   Some manufacturers design watches to be pressure proof i.e. divers watches and Rolex® oyster watches.  These watches require that they be in good condition and that the crowns be properly secured before submersion.

 

After repairing a water resistant watch we will test the watch statically, the same as most manufacturers.  If a water resistant watch gets water inside, it will not dry out on its own.  Even a very small amount of moisture, once trapped inside, will cause damage.  If there is visible moisture it usually condenses on the crystal only when the watch is worn, due to the warmth of the arm. Moisture should be removed immediately.